Shipping & Returns

Last updated: [DATE]

Processing time

Orders are packed and dispatched within [PROCESSING TIME, e.g. 1–2 business days]. Founding-run items are made in limited quantities; if an item is delayed beyond that window we will email you before it ships.

Discreet packaging

Every order ships in a plain, unmarked outer box. There is no product imagery, no brand name and no indication of contents on the outside. The sender shows as [SENDER NAME ON LABEL]. Inside, items are individually sealed.

Your billing statement is equally discreet — see the Discreet Billing FAQ.

Delivery times and cost

Destination	Service	Estimated time	Cost
United States	[CARRIER / SERVICE]	[2–4 business days]	[COST / free over X]
Canada	[CARRIER / SERVICE]	[TIME]	[COST]
United Kingdom & EU	[CARRIER / SERVICE]	[TIME]	[COST]
Rest of world	[CARRIER / SERVICE]	[TIME]	[COST]

Estimates are from dispatch, not from order, and exclude customs delays. Exact shipping cost is calculated at checkout.

Tracking

You will receive a tracking link by email once your order ships. Tracking pages are operated by the carrier and describe the parcel only by weight and reference — never by contents.

International orders, duties and taxes

International orders may attract import duty, VAT or handling fees on arrival. These are set by your country, are not included in the price you pay us, and are your responsibility. Customs forms use a generic description consistent with the legal requirements of the destination.

Some countries restrict or prohibit the import of adult products. We do not ship where this would be unlawful, and we cannot refund parcels seized by customs where the item is prohibited at the destination. We currently do not ship to: [RESTRICTED DESTINATIONS].

Wrong address or failed delivery

Please check your address carefully — we cannot redirect a parcel once dispatched. If a parcel is returned to us as undeliverable, we will refund the item value less shipping, or re-ship at your cost.

Returns

For health and hygiene reasons, intimate products are final sale once the inner seal has been opened. This is standard for this category and is not a reflection of product quality.

You may return an item if all of the following apply:

• The inner hygiene seal is intact and unbroken.
• The item is in its original, undamaged packaging with all inserts.
• You request the return within [RETURN WINDOW, e.g. 14] days of delivery.

To start a return, email [SUPPORT EMAIL] with your order number. We will send return instructions. Return shipping is [paid by the customer / covered by us] unless the item was damaged or incorrect.

Refunds are issued to the original payment method within [REFUND TIME, e.g. 5–10 business days] of us receiving and inspecting the return. The refund appears under the same discreet descriptor as the original charge.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, email [SUPPORT EMAIL] within [CLAIM WINDOW, e.g. 7] days of delivery with your order number and a photograph. We will replace it or refund it in full, including shipping, at your choice. The final-sale rule does not apply to faulty or incorrect items, and nothing here affects your statutory rights.

Cancellations

We can cancel an order at no cost any time before it is dispatched. Email [SUPPORT EMAIL] as soon as possible. Once dispatched, the returns terms above apply.

Questions

Contact [SUPPORT EMAIL]. We reply within [RESPONSE TIME] on business days, from a neutral sender name.